Returns, Exchanges & Refunds

Terms for United States

These terms apply to orders delivered to United States. The terms in force when you place an order stay with that order.

Damaged, defective or wrong items

If an item arrives damaged, defective, incomplete, different from what you ordered or not as described, or does not arrive, contact us through Order help within 30 days of delivery, with your order ID and photos where relevant. We replace the item or refund it, including its original shipping charge, at no cost to you: you never pay return shipping or any fee for these problems. Many are resolved without sending the item back; if we do need it, post it to the address we give you and we reimburse the postage.

A problem reported later is still reviewed under the consumer law that applies to you. Nothing in this policy reduces mandatory consumer rights.

Change-of-mind returns

We do not accept change-of-mind returns for orders delivered to United States. Damaged, defective and wrong items are always covered as described above.

Refunds

Approved refunds go back to your original payment method within 14 days of approval. Your bank or payment provider may take longer to show the credit.

How to request help

Use Order help with the order ID and purchase email. You can also ask us for a written copy of this policy at [email protected].